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Customer Success Assistant (Italian Native level)

BOOKGYM S.L - Internet


We believe that everyone can have a healthier life, and also that this should be fun!

Gympass gives all the choices for people to get there, by partnering with +28,000 gyms and sport centers in more than 4,000 cities and 14 countries.

Companies from 50 to 50,000 employees are reducing absenteeism and improving productivity and health & wellness costs by offering unlimited access to Gympass network.

If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you!


Reporting to the Manager of Customer Success, you will be in charge of offering a top-quality service to our customers and contribute to the company’s success. Among your responsibilities, you will:

- Identify and assess customers’ needs (consults, after-sales requests…) to ensure satisfaction.
- Manage the incoming calls and reply to the requests by phone and / or email
- Provide accurate, valid and complete information by using the right methods/tools, as well as communication procedures, guidelines and policies
- Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
- Build sustainable relationships and trust with customers through open and interactive communication
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, take care of the databases.
- Contribute to the department’s goals: achieve personal/customer service team targets and call handling quotas.
- Support all processes and operations of multiple departments (sales, financial, admin ...).
- Generate sales leads by managing outgoing calls and campaigns. Proactively increase the sales volume by reaching users that logged in and convert them into potential clients.
- Take the extra mile to engage customers.


- Corporate Wellness
- Competitive salary
- Large opportunities to grow within the company and to develop your skills
- Empowerment to do great things
- Opportunity to leave your mark in a meritocratic culture
An amazing work-environment with outstanding colleagues

If you meet the requirements, don t hesitate to contact us. We are waiting for you to join our team!

Customer Success Assistant (Italian Native level) (Atención al cliente)
1 Vacante(s)

MADRID - Madrid (Comunidad Autónoma Madrid)


Experiencia Laboral Máximo 1 año
Estudios mínimos Educación Secundaria Obligatoria
Requisitos mínimos - Mandatory Native Level of Italian + fluent English (+ other European languages would also be valuable)
- Jr. Profile/Fresh graduate: a previous exp. in Customer Service, Help Desk or similar is valuable but not mandatory
- Good Excel skills
- Valuable international experience
Goal oriented with great communication and interpersonal skills
- Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
- Proactive, dynamic, with positive attitude and team spirit
Idiomas Inglés ( Lectura: Nivel avanzado (c1) / Escritura: Nivel avanzado (c1) / Conversación: Nivel avanzado (c1) )
Italiano ( Lectura: Nivel materno / Escritura: Nivel materno / Conversación: Nivel materno )


Tipo de contrato Contrato indefinido
Duración Indefinido
Jornada Laboral Jornada Completa

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